Forums/Feature Requests

PlannedDoneNot planned

Streamline support account creation

Rob
suggested this on March 05, 2012 05:36

The process of signing up for support on here is a bit tiresome, it would be good to have a single sign-on or at least auto create a helpdesk account when you create a phpfog account.

 

Also the password requirements are way too strict, I'm almost definitely going to forget it (which, for some users would prompt them to write it down).

 

Comments

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Zach Queal

I can agree with the SSO, or maybe even OpenID (Google, Yahoo, or even Facebook) authentication. But you lost me with the password. AppFog follows basic conventions for password strength and I believe they should be followed with every single site.  If it's that difficult for you to remember a new password then I recommend using Symantec Verisign labs PIP (Personal Identity Portal). They have a 1 click sign on bookmarklet that's really cool. Best of all, you don't have to remember your password (only the one for your PIP account.

March 16, 2012 23:29
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Michael Hart

I'd like to see enforced OpenID. If I am only allowed to login with Google, that protects my account using 2-factor authentication, which is far more secure than using just passwords.

May 08, 2012 02:24
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Lucas Carlson
AppFog, Inc.

Good point, we will add this to our todo list.

May 23, 2012 22:21
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Lucas Carlson
AppFog, Inc.

You can also simply send an email to support@appfog.com

May 23, 2012 22:22