I can agree with the SSO, or maybe even OpenID (Google, Yahoo, or even Facebook) authentication. But you lost me with the password. AppFog follows basic conventions for password strength and I believe they should be followed with every single site. If it's that difficult for you to remember a new password then I recommend using Symantec Verisign labs PIP (Personal Identity Portal). They have a 1 click sign on bookmarklet that's really cool. Best of all, you don't have to remember your password (only the one for your PIP account.
Streamline support account creation
The process of signing up for support on here is a bit tiresome, it would be good to have a single sign-on or at least auto create a helpdesk account when you create a phpfog account.
Also the password requirements are way too strict, I'm almost definitely going to forget it (which, for some users would prompt them to write it down).
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I'd like to see enforced OpenID. If I am only allowed to login with Google, that protects my account using 2-factor authentication, which is far more secure than using just passwords.
Good point, we will add this to our todo list.
You can also simply send an email to firstname.lastname@example.org