Welcome to AppFog Support

Read Our Docs

Learn how to use
AppFog to build
cloud-based apps.


Join the community, ask
questions, and share
what you know.

Knowledge Base

Get answers to
common questions
and watch tutorials.

AppFog Status

Track AppFog uptime
and system status.

Existing Tickets

Review your submitted support tickets.

Quick Tips

If you're running into an issue with your application, first check our status page to confirm there are no system-wide outages.

Next, search the knowledge base, the documentation, and forums to see if your issue has already been encountered and resolved.

Finally, for customers on a paid plan (the Basic plan starts at just $20/mo!), please feel free to submit a ticket.

Please contact us for more information.

Additional Resources

Status Page

Check out our status page for detailed uptime status.

Social Media

Check out the AppFog blog for news, tutorials, and musings. Follow us on Twitter! We use @AppFog for brand-related conversations and @AppFogHelp for support-related conversations.

Security Reports

If you want to report a vulnerability or security issue, please email us at security [at] appfog.com.

Support Coverage

24x7 Platform Monitoring

Our Ops team monitors AppFog services and infras 24x7 to ensure platform uptime exceeds 99.95%. Please follow us on twitter @AppFogStatus for system issues or downtime notifications.

Paid Plan Support

All paid plans include agent-based Level 1 (Basic) Support 24x7 and Level 2 (Escalated) Support Mon-Fri, 8am-5pm Central Time (UTC-6).

Free Plan Support

Free plan users should use forum-based Support unless reporting a platform or system-wide issue.

Billing Support

Available Mon-Fri, 8am-7pm Central Time (UTC-6).